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Knowledge Base: UTB Online Printing Error - Internet Explorer Has Encountered a Problem

UTB Online Printing Error - Internet Explorer Has Encountered a Problem

 

Description:

When printing from UTB Online, you may receive an error, "Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." This problem is due to a known issue with Internet Explorer 6 and is corrected by upgrading to Internet Explorer 7 or higher.

 

Solution:

Upgrading to Internet Explorer 7 or higher corrects this problem.

If you desire to upgrade to the latest Internet Explorer version, here is a link:

Internet Explorer Download

If you are experiencing this problem on a UTB-owned computer, please have your department secretary open a SpiceWorks ticket to have a technician assigned to assist you.


Related articles:  UTB Online Browser Requirements