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ITS VIRTUAL HELP DESK

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Knowledge Base: System Access - UTB Online - Blackboard - Webmail - etc

System Access - UTB Online - Blackboard - Webmail - etc.

General Information:
Access to the major systems is controlled with a single set of credentials. 
Visit MyPassword at https://selfservice.utb.edu to reset your password or unlock your account.

Username:
Your username is in the following format:
     Initial of First Name + Initial of Last Name + UTB ID # (Initials must be CAPITALIZED)
     For example - Mary Garcia, UTB ID 0123456
          Username would be - MG0123456

Password:

The same set of credentials is used for Webmail, Blackboard, and UTB Online.

Current Students:

If you are not able to log in, please utilize the MyPassword utility available at https://selfservice.utb.edu. This utility allows you to reset your password or unlock your account 24-hrs a day. Passwords cannot sent via email.   You should have created a MyPassword profile during orientation.  If you did not attend orientation, please see the instructions below for new students.

New Students:

If you have not done so already, please follow the steps at this link to create a myPassword profile and change your password. You may also view this video tutorial.  Your initial password is on the letter sent to you from the Admissions department. This will sync your credentials for use with Blackboard, UTB Online, and Scorpion Domain Login (PC logon). Your email account should be created by the first day of class.  You will be sent an email to your preferred email address on file notifying you of your UTB email address.

Faculty and Staff:

After you are setup in the system by Human Resources, you must use your initial password provided by Human Resources to create a myPassword profile and change your password following the steps below.. This will sync your credentials for use with Blackboard and UTB Online, and Scorpion Domain login (PC logon) (Click here to request an email mailbox).

Note to staff and faculty: Before changing your password, please close Microsoft Outlook on all computers that you are logged into. After changing your password, reboot your computer and log back in with your new password.

Once you have a myPassword profile, you may use myPassword to unlock your account or reset your password 24 hours a day!

Additional Help:

If you need help, please contact the Help Desk at helpdesk@utb.edu.  Please include your student ID number in all correspondence.


Related articles:  Obtain a UTB Email Account, Blackboard System RequirementsUTB Online Browser Requirements