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Two ways to reset your password:

1.  MyPassword: This requires that you have a profile which is a set of three security questions on file.   
    
Click here to access MyPassword
 
     -- OR --

2.  Request a temporary password A temporary password will be sent to your non-UTB email account currently on file with the university.
 
     FIRST, Add helpdesk@utb.edu as a contact in your non-UTB email account 
          so the email with your temporary password does not go into your junk/spam folder.

     SECOND, click here to request a temporary password and enter the following:
           -  First Name  (enter exactly as on file)               
           -  
Last Name  (enter exactly as on file) 
           -  Username  (initials and student ID number; e.g., JD0380001)
           -  NON-UTB email address already on file with the university.
           -  Access your personal email account to retrieve the temporary password.  
           -  Use the temporary password to setup a MyPassword profile 
                    following
these instructionsUse the temporary password when
                    editing your profile.  You may wish to cut and paste the 
                    temporary password received
.
This will allow you to use 
                    the MyPassword tool in the future if needed.


If you are unable to access your account using the above steps, click here to submit a help request, email helpdesk@utb.edu or call 956-882-4357.


Related articles:  
Change Your Email Address, Mailing Address and Phone Number Via UTB Online
System Access - UTB Online - Blackboard - Webmail - etc